Custom AI for operations teams.
Workflow automation, process orchestration, vendor management, scheduling, document routing, internal copilots. When Zapier and n8n hit a wall, custom AI takes over. Built for 10–500 person companies.
Mark Austen, Founder — replies within 24 hours
What we build for ops teams
The operational work that AI agents do better than humans because they don't forget, don't get tired, and run 24/7.
Cross-system workflow agents
AI that orchestrates work across 5–15 systems — CRM, ERP, project management, comms — with conditional logic, error handling and retries. Where Zapier breaks, custom takes over.
Vendor & supplier management
AI agent monitors vendor performance, processes incoming docs, chases missing info, manages SLAs, drafts QBR materials. The "we need a vendor manager" hire, in software.
Scheduling & dispatch
Multi-resource scheduling — staff, equipment, rooms, vehicles — with constraint solving. AI figures out the optimal assignment, books it, and handles changes when reality intervenes.
Document routing & extraction
Incoming PDFs, scanned forms, photos — AI reads them, extracts the structured data, routes to the right system or person. Replaces the "someone will type this in" workflow.
Internal Q&A copilot
AI assistant that knows your company — policies, processes, who-does-what, where-things-are. New hires productive in week 1 instead of month 3.
KPI monitoring & alerts
AI watches operational KPIs continuously, surfaces anomalies in plain English, suggests actions. Replaces the "weekly ops dashboard nobody reads" with timely Slack messages that get action.
When Zapier / n8n / Make stops being enough
Off-the-shelf workflow tools are great until they're not. Here's where custom is the right call.
You hit the complexity wall
Zapier and Make handle linear flows beautifully. Multi-step, conditional, error-recovering, multi-system orchestration — they hit a wall around 8–10 steps. Custom AI handles arbitrarily complex flows.
You need real intelligence in the flow
No-code workflow tools are deterministic — same input, same output. Custom AI handles the messy human cases: "this looks similar but not identical to before; what should I do?"
Per-task pricing eats the savings
Zapier / Make per-task billing at SMB scale becomes painful past 50K tasks/month. Custom AI runs on flat infrastructure cost.
Your data stays inside
Some workflows touch sensitive data (HR, finance, customer PII) you can't hand to a US-based SaaS. Custom AI deploys inside your infrastructure.
You own the logic
Workflow logic is operational IP. Owned in code rather than locked in someone's cloud account compounds value over time.
A worked example
180-person specialty distributor, COO drowning in vendor onboarding admin and incoming order processing.
Custom ops AI handles incoming orders (extraction → ERP), vendor onboarding (KYC + insurance docs check + ERP setup), supplier invoice intake, internal Q&A copilot for the warehouse team. Replaced a workflow stack of Zapier + Make + 4 SaaS tools, plus the 0.5 FTE that was holding it all together with manual interventions. ROI < 6 months.
Want a number first?
Use the cost estimator or check the typical timeline before booking a call.
operations teams FAQ
How is this different from Zapier or n8n?+
Zapier and n8n are deterministic workflow tools — great for linear, predictable flows. Custom AI adds intelligence: handles edge cases, makes judgments, recovers from errors, integrates messy human inputs. We often replace 60–80% of a Zapier graph with one AI agent that's simpler AND more capable.
Will it integrate with our existing stack?+
Yes — we integrate with Slack, Teams, Asana, Monday, ClickUp, Notion, Google Workspace, Microsoft 365, plus your CRM and ERP. The AI lives across your stack, not in a new tool.
How fast can we be live?+
Single workflow (e.g. just document routing): 3–5 weeks. Multi-workflow ops platform: 6–10 weeks. Full internal copilot + ops automation: 10–14 weeks.
What's the typical cost?+
Single workflow: £8K–£18K. Multi-workflow ops automation: £25K–£60K. Internal copilot + ops automation platform: £60K–£120K.
How do we know it's doing it right?+
Every action the AI takes is logged. Eval harness runs against historical "correct" examples to catch regressions. Confidence thresholds for handover to humans on anything material. Audit trail you can show your auditor / compliance team.
Ready to ship custom AI for your ops team?
Free 30-minute discovery call. Tell me your stack, your top 3 ops bottlenecks, your team size; I'll come back with a written fixed-price quote within a few days.